Privacy Policy

This page was last updated on May 12, 2025

We are committed to safeguarding your privacy and handling your data responsibly. This policy outlines our practices for data collected through our platform and website and forms part of our End-User License Agreement. We are fully GDPR compliant.

Platform data:

• Data Processing and Storage: Data you process on our platform (inputs and outputs) is stored for up to 365 days or until your 5GB storage limit is reached, after which it is securely deleted. We will only use your data to train or refine custom AI models with your explicit consent.‍
• Security: Your platform data is protected with strong encryption (e.g., AES-256, TLS) both in transit and at rest. Our infrastructure is hosted securely within the European Union at Hetzner data centers in Germany.‍
• Ownership and Access: Your organization retains full ownership and control over its data, including all workflows and data transmitted through our system. Access to your data by Twin personnel is strictly limited to authorized individuals for necessary maintenance and support purposes only. We do not sell your data or share it with third parties for their marketing purposes.

Your GDPR Rights

In accordance with GDPR, you possess certain rights regarding your personal data. We adhere to these rights, including Article 17: Right to erasure (‘right to be forgotten’). You can find more information about this specific right here.

Statistics and Billing Information

To facilitate accurate billing and service provision, we maintain essential organizational data and usage statistics. This may be processed using a dedicated billing system.

Website Usage

On our website, we use analytical and monitoring tools such as Google Analytics, Webflow Analytics, Hotjar, Sentry, LinkedIn, and Vimeo. These tools help us monitor the effectiveness of our campaigns, gather insights on user interactions, assess site performance, and ensure platform functionality.

Commitment to Transparency

We are dedicated to transparency in our data practices. We will notify you of any significant changes in how we handle your data. For more details, please refer to our Trust Center, including our Data Processing Agreement, here.